At some point in 2016 (for me it was the third week in October) everybody suddenly seemed to be talking about chatbots and Artificial Intelligence. I thought it was just my own perception but even Bloomberg appeared to agree, so there. And at the same time discussions spread within Intranet circles about how bots and AI could revolutionise user experience in the workplace. This led me to revisit a 1994 work by Wired magazine founder, Kevin Kelly. Written at the…